How do I place an order?
Shopping with Sephora Singapore is easy
1. Log on to Sephora.sg or the Sephora Mobile App.
2. To add items to your cart, click on ‘Add to Bag’ with your desired quantity.
3. To review your items, click on the ‘Bag’ icon located at the upper right corner of the page.
4. Add in your preferred samples (available while stocks last) and if you have an applicable ‘Promo Code’, enter it and click on ‘Apply’. Changes will take effect once you have successfully entered the code.
When you’re ready to place your order:
5. Click on ‘Secure Checkout’ and your order summary will appear for your review.
6. Fill in your preferred Shipping Address, Shipping Method and Payment Option then click on ‘Place Order’ to proceed with the payment.
You will receive a confirmation email shortly after you have successfully placed your order.
How do I know if my order went through?
You can track your order status via Orders if your order was made while signed in. Your order status should show ‘Paid’ and you should have received an order confirmation within 24 hours of placing your order.
Order status showing ‘Paid’ but didn’t receive a confirmation email?
Don’t worry, we’re here to help. Contact our Customer Service Team here .
Why does my order status show ‘Payment Pending’?
Typically, the ‘Payment Pending’ status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.
Unable to reattempt payment or didn’t get a payment failure email?
Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team here and we’ll send you a link for another attempt at payment!
Paid but order status has not been updated after 24 hours?
Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us here and select ‘Order Whereabouts’ as the concern.
Can I make changes to or cancel my order once it’s been placed?
Unfortunately, once you successfully make an order, we’re not able to make any further changes like shipping method upgrades or change in quantities for your beauty haul. As Sephora is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out!
For further enquiries, please contact our Customer Service Team here.