What kind of payment method may I use at sephora.sg
Payment Pending Status:
Please check your bank or credit card statement to ensure you haven’t been charged. If there are no charges, you can place a new order.
Payment Failed Status:
You will receive an email with a link to retry your payment or change your payment method. If you haven’t received this email, please check your bank or credit card statement to confirm there are no charges for your order. If there are no charges, you can place a new order.
Important Notes:
- If you don’t take action on a Payment Pending or Payment Failed order, it will automatically expire and be considered unsuccessful/canceled.
- If you redeemed a Sephora Beauty Pass Reward, Welcome, or Birthday Rewards in a Payment Pending or Payment Failed order, your points or gift will be credited back to your account within 8 days.
If you need further assistance, please contact our Customer Service Team here.
What is Atome?
Atome is a new payment option at Sephora that is available in stores, online and for in-app orders. Atome allows Singaporean residents to shop now and pay for your purchase later in three equal interest-free instalments, due monthly. Think of Atome like a modern-day lay-by, except you can receive your order straight away for a third of the price.
Who can use Atome?
Atome is available as a payment option if you: live Singapore, are at least 18 years old and use a Malaysian / Singaporean credit or debit card to make the purchase.
What will Atome cost me?
You will not pay anything extra when you choose to use Atome as your payment option, as there is no interest added. Payments are automatically deducted from the credit/debit card registered. Atome will inform you of the debit via in-app notification and SMS prior to deduction.
What products can be paid for using Atome?
Atome is available for all merchandise in stores, online and on the app excluding Gift Cards and eGift Cards.
Is there a minimum or maximum spend for Atome?
There is a minimum spend of SGD10 per transaction. The maximum order varies by customer given the credit scoring system provided by Atome.
Can my repayment date be pushed back?
Not under normal circumstances. However, if you are facing technical difficulties or other challenges preventing you from paying on time, please get in touch with Atome as soon as possible.
Do I need to register with Atome prior to making my first Atome purchase at sephora.sg?
Yes, registration can be done at checkout via the Atome app.