Do I need an appointment?
Appointments are required in advance for selected services. Please refer to the Terms and Conditions for each service in the Beauty Service page.
What if I am late for my appointment?
We will hold your appointment for 10 minutes. If you are running late, please call the store to let them know.
I signed up as a Beauty Pass Member in one of the Sephora stores. Do I need to sign up online again?
No, you do not need to sign up again. However, you will need to activate your existing Beauty Pass Membership online.
Click HERE to find out how to activate your existing Beauty Pass Membership online.
Once you have activated your existing Beauty Pass Membership online, your point balance and order history will be automatically synchronized and reflected online. No additional steps are needed.
Why do I need to be a member to book an appointment?
As a Sephora Beauty Pass member, you can easily book, receive app reminders, reschedule appointments and view past appointments via Sephora App.
You can also enjoy many member-only perks which you can read more here!
When will the New Points Expiry Policy begin?
The new Points Expiry Policy will take effect from 1st July 2023.
What will happen to my expired points?
Earned Beauty Pass Points that has expired will not be refunded.
How am I affected? What happens to my current Beauty Pass Points?
Beauty Pass Points earned from the 1st July 2023 will expire after 1 year, at the end of the equivalent month.
Beauty Pass Points earned on or before 31st December 2022 will expire on the 26th December 2023, and Beauty Pass Points earned from 1st January 2023 to 30th June 2023 will expire on 30th June 2024.
How can I burn my Points?
Redeem exclusive rewards and more over at Rewards Boutique! Subscribe to our mailing list to receive updates when new Rewards are available. No purchase is required when redeeming in stores.
How do I book an appointment?
You may book an appointment via our Sephora app (Navigate to Account, then to Book Beauty Services, selecting service of your choice!)
Our online booking opens up to 90 days in advance. If you need an appointment outside of that window, please contact your store directly to inquire.
Can I change or upgrade my service once I get to the store?
If we have availability, absolutely! Please discuss with your Beauty Advisor in store at the start of your service.